Buying our products
What customers most often ask before ordering a FIDRA product.
How do I buy a product?
FIDRA sells its own products directly and through partners. Call us, write to us, or send the enquiry form. For larger quantities, and for working with FIDRA as a distributor, terms are agreed separately.
How long is the warranty, and on what terms?
The warranty runs 24 months, for every customer. FIDRA issues it as the manufacturer of the device, so it is claimed here — no importer, no authorised service centre, and no sending the unit abroad. The people who repair it are the people who built it, in the building where it was made. A longer term can be agreed for sales through distributors. The warranty does not cover mechanical damage or the consequences of incorrect handling or mounting, faults caused by overvoltage, lightning or a faulty supply, damage from moisture or from operation outside the declared conditions, opening or repair by an unauthorised person, consumable parts such as batteries, or force majeure.
How is payment made?
Against a proforma invoice, with the invoice issued afterwards. Payment is by bank transfer.
Do the prices on the site include VAT?
No. Prices on this site are per single unit and exclude VAT. For larger quantities and for distributors, terms are available on request.
When and how does it arrive?
Delivery is agreed per order — the time and the method depend on the product, the quantity and where it is going.